1. Do you have a secure server for credit card transactions?
Yes, BootBiz.com uses a seperate secure server for the safety of our customers. When the order is placed, you are sent automatically to the secure server to finish the transaction.

2. What is your return policy?
BootBiz will accept returns within 30 days of shipment. BootBiz will always recommend trying the shoes on at home on carpeting to make sure the fit and feel is what is best for you. The shoes must be clean and free from wear. Another phrase we use is that it needs to be in "store bought condition". A refund or replacement will be given when the shoes are returned.

For Rocky Boot ONLY products all have a 1-Year, limited warranty in normal use against any manufacturing flaw(s), defective materials, and workmanship. For Rocky Boots this warranty also covers Gore-Tex(r) bootie liners against leakage for 1 year.  All other waterproof construction is guaranteed to be leakproof  for 6 months from date of purchase.

For Product Defects:

Please call our toll free number 888-824-3613, and we can discuss your options. Boots that are possibly defective will be returned to the manufacturer's quality control dept. for examination. Please clean up any dirty boots and renew as good as possible. Dirty boots will be refused by OnlineBootStore.com and the manufacturer. Below is the return schedule from date of purchase and credit policy for footwear that is found to be defective.

0-45 days = 100%
46-90 days = 75%
91-135 days = 50%
136-180 days = 25%

Footwear found to have abusive sole and upper treatment may not be returned for any reason. A register receipt must accompany all returns.

For items that are shipped & then refused by purchaser BootBiz charges a $25 refusal fee. This is to cover the cost of shipping, handling, and shipping related fees both ways.

3. How does your shoes and boots vary as far as size goes?
Manufacturers such as Nike has footgear that tends to run somewhat smaller than Georgia Boots and Thorogood for example. Please keep that in mind when ordering. You may want to order 1/2 size smaller than your normal athletic type shoes in those styles. If you would like to speak to a customer service associate, please call our Customer Service Department Toll Free at: 1.888.824.3613.

4. Can I get my Shoes or Boots shipped 2nd day?
2nd and 3rd day may be selected for shipping when placing your order online or, you may call us at 1-888-824-3613, and we will arrange FedEx ground, 2nd day, 3rd day and we also ship via the U.S. Postal service. Please allow 24-48 hours for processing of your order when considering which shipment method you shall choose.

5. Do you ship outside the continental U.S.?
Yes, we do ship outside of the United States of America for APO/FPO Boxes. Other than that we do not and we obviously deliver to Hawaii and Alaska.

6. Do we have other ways of ordering footgear from you besides using the secure method?
Yes, there are 2 other ways to order from BootBiz.
A.) You may use our Toll Free Phone Number to order at 1.888.824.3613 or
B.) You may mail your order to us at BootBiz 653 Triangle Road, Fond du Lac, WI 54935.

7. Why should I order from BootBiz?
BootBiz gives our customers rock bottom prices. With BootBiz there is no middle man! BootBiz deals directly with the manufacturer and passes the savings onto our customers! We also provide excellent customer service with any questions or problems that may present itself with the products.

8. Besides accepting credit cards, does BootBiz accept money orders, certified or personal checks?
Yes, Jgear does accept these types of payment. Money order along with certified check orders are shipped within 24 hours of receiving the order. Personal checks however, will be delayed 10-14 days for clearance of the check before we will ship out those orders.
1.888.824.3613.

9. How do I take care of my shoes or boots?