Customer Service: Benefits & Guarantees   Shopping at BootBiz is risk-free. BootBiz guarantees your satisfaction by offering the following benefits on every purchase: Free Shipping No Sales Tax* Free Exchanges 110% Price Guarantee 100% Safe Purchase Guarantee   Free Shipping Enjoy free shipping anywhere in the Continental United States. UPS Standard Ground Service is free to BootBiz customers. Allow 4-10 business days for receipt within the United States. Expedited Shipping If you would like to pay for FedEx 2nd or 3rd Day Air, complete your purchase and choose those alternatives for shipping. USPS is also available for APO and AE Boxes. Customer Service at 1-888-824-3613 if you have any questions. Click here to return to the BootBiz.com homepage   No Sales Tax* Enjoy no sales tax on every order except in Wisconsin. Click here to return to the BootBiz.com homepage   Free Exchanges We guarantee that you will be 100% satisfied. If you are not happy with your order, we are happy to accept a return or an exchange. You need to ship them back to us at your expense. Products that you return or exchange must be unworn and in "store bought" condition. BootBiz does not guarantee wear or tear or any damage unrelated to the manufacturer. Whether you are making a return or an exchange, BootBiz.com will: Credit your full purchase price for each item in the returned shipment to the credit card used to make your purchase. For exchanges, charge the same credit card for the purchase total of each new item. As always, BootBiz will honor all promotions used toward your original purchase and will ship the new item(s) to you free of charge. Click here to visit the Returns & Exchanges page Click here to return to the BootBiz.com homepage   110% Price Guarantee If you find a product for a lower price on another website, we will refund you 110% of the difference between the lower price and BootBiz.com price. We'll even refund the difference if we lower the price at BootBiz.com! Rules: The item must be in stock in the same style, size and color that was purchased from the BootBiz.com website. The item must be in stock at BootBiz.com. The website where you find the lower price cannot be an auction site. Shipping charges, promotions, and taxes, if any, will be included when calculating the price difference. Offer is valid for 10 days after you make your purchase. To receive your refund: Order the item that you want from BootBiz.com. Send an email to prices@bootbiz.com with: (1) your Order Number, (2) the URL of the site where you found the item, and (3) instructions how to find the item. After receiving your email, BootBiz.com will verify the website where you found the lower price, give you the discount, and send you an e-mail with your new total. Click here to return to the BootBiz.com homepage   100% Safe Purchase Guarantee We guarantee that any purchase you make on the BootBiz.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with BootBiz.com, you will pay nothing. The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, BootBiz.com will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the BootBiz.com website while using BootBiz.com's secure server. If such an event does occur, you must notify your credit card provider. BootBiz.com's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only BootBiz can read a buyer's personal information. Shopping online at BootBiz.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at BootBiz, you will be on your way to appreciating the convenience and security of shopping from home. Click here to return to the BootBiz.com homepage